It seems I am travelling in opposite direction. When it comes to business application for a product based organization, then PLM is the right solution. After working few years in PLM, now I am exploring other branches of Business Applications. CRM is one of them. I do understand that many organization do need its sales and marketing team well organized and CRM plays a great role here.
In last few days, I came across various CRM tools. There are Sugar CRM, Freedom CRM, Zoho CRM. I am still exploring many more tools. If any one of you know any such tools let me know. 🙂 After all I am going to be a key business player. hahahaha….